Privacy Policy

Last Updated: December 1, 2023

1. Information We Collect

To provide you with our trend-setting footwear and exceptional shopping experience, we collect the following information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number when you make a purchase or create an account
• Payment Information: Credit card details, PayPal account information, and billing address processed through our secure payment gateways
• Order History: Records of your purchases, including your favorite styles from boots and heels to sandals and loafers

Technical Information

• Device Data: IP address, browser type, device type, and operating system
• Browsing Behavior: Pages visited, products viewed, and time spent on our site
• Location Data: General geographic location to provide relevant shipping options and regional availability

2. How We Use Your Information

Your information helps us create the seamless, secure shopping experience you deserve:

• Order Processing: To process your purchases, arrange worldwide shipping (excluding Asia and select remote regions), and handle returns
• Customer Service: To respond to your inquiries at [email protected] and provide personalized support
• Personalization: To recommend styles that match your bold fashion sense, from thigh-high boots to statement platforms
• Security: To protect against fraud and unauthorized transactions using industry-leading encryption technology
• Marketing: To share updates about new collections and exclusive offers (only with your consent)

3. Data Sharing and Disclosure

We treat your data with the same exclusivity we apply to our footwear collection:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers under strict confidentiality agreements
• Legal Requirements: We may disclose information when required by law or to protect our rights, customers, or business
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As a global retailer, your data may be processed outside your country of residence, always with adequate protection measures

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like the quality of our footwear:

• Encryption: We use industry-standard SSL encryption to protect your data during transmission
• Secure Storage: Payment information is stored using tokenization and encryption technologies
• Retention Period: We retain your personal information only as long as necessary for business purposes or as required by law
• Access Controls: Strict internal policies limit access to your personal information to authorized personnel only

5. Your Rights and Choices

You have control over your personal information, just as you have over your style choices:

• Access: You can request details of the personal information we hold about you
• Correction: You can update or correct your account information at any time
• Deletion: You can request deletion of your personal information, subject to legal obligations
• Opt-Out: You can unsubscribe from marketing communications at any time using the link in our emails
• Data Portability: You can request a copy of your data in a machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for site functionality, shopping cart operation, and secure checkout
• Analytical Cookies: Help us understand how customers interact with our site to improve our services
• Marketing Cookies: Used to show you relevant advertisements and measure campaign performance (with your consent)

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your shopping experience.

7. International Data Transfers

As we ship worldwide (excluding Asia and select remote regions), your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws and that your data remains protected through appropriate safeguards.

8. Children’s Privacy

Our website and fearless footwear collection are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Step into style with confidence, knowing your privacy is as protected as your payment information. Shop fearlessly with Jeffrey Campbell Store.